Refund policy

Orders

If we are unable to fulfil the whole of your order for any reason and have to replace some items - the items will be swapped and you will be notified via contact email address provided on your order. We will always replace items of similar value/size/type. We reserve the right to hold off on your order and contact you for further instructions how you would like to proceed.

If you have placed an order for any items that were on Pre Order basis, please ensure that you make a note of the targeted dispatch date and that this might be subject to change. If there are any delays on pre-ordered items we will contact you immediately to give an up to date estimate.

Faulty or Damaged Items

If there is a problem with your order or items are faulty, you must inform us within 30 days of receipt of the order to obtain a refund. To report a problem please contact us at shop@howlinghops.co.uk. We are unfortunately unable to offer refunds after this time period has elapsed, but we will do everything in our power to try to work something out

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us at shop@howlinghops.co.uk and we will either resend the order, or issue a full refund or offer a voucher for the spent amount on your next order, whichever is preferable.

Failed Deliveries

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

This does not affect your statutory rights.

Replacements

If you have ordered an incorrect size for an item of clothing, we are happy to offer a replacement item (if available) if we are notified within 14 days of the purchase, provided the incorrect item is returned to us in an unworn, saleable condition with all tags still attached. If no replacement is available, please see our returns policy above.